Questions & Answers
Q: What is your turnaround time for online galleries?
A: 6-8 weeks for weddings & 4-6 weeks for sessions.
Q: Where can I find all of your client galleries?
A: This link here! https://kristenwilliamsphoto.pic-time.com/client
Q: Do you send sneak peaks?
A: Unfortunately, no. I edit in order of which I shoot. I put 100% of my love & energy into each online gallery. You know what they say, all the best things in life are worth waiting for. 😉
Q: What can I expect when my online gallery delivers?
A: You will receive an email with a link to your online gallery! Here is an example - Gallery delivery! 🎉 Click the link to access your online gallery. You can download photos to as many devices as you'd like by clicking the downward arrow on each photo, clicking "Download Photos - Hi-Res" and following the steps. You can also choose to hi-res download all photos at once. The photos will appear in your phone album, or your downloads folder if you are on a computer. Here is an online gallery example - https://kristenwilliamsphoto.pic-time.com/-thegarrisonwedding
Q: Are your online galleries permanent?
A: Yes! The link should never expire. I pay an annual fee so my clients can enjoy their online galleries forever!
Q: Do you send clients RAW or unedited images?
A: I do not send RAW or unedited photos. I only send hi-res edited jpegs. Please study all photographs on my website to make sure you like the style I edit in. All edits are final.
Q: Can I buy prints from you?
A: My online galleries come with a customizable print shop attached. Prints are sold separately.
Q: Do I have to buy prints from you, or can I print my photos anywhere?
A: Once you have your online gallery, you will be able to hi-res download your photos. Which means you can print them anywhere! There is no need to get permission from me. Just make sure to follow instruction's on hi-res downloading on your online gallery for high quality prints.
Q: Do you have a second shooter?
A: At this time, I am a solo photographer. But I am 100% open to working with second shooters and/or being a second shooter. ☺️
Q: Do you post all of your work on social media like Facebook & Instagram?
A: Yes! That's how I continue to stay in business & grow. I can only take clients who are comfortable & consent to me posting their photos online. That includes social media & my website.
Q: Do you allow refunds/cancellations?
A: I do not accept refunds once your online gallery is complete & sent. Booking fee is non-refundable for cancellations.